Telehealth

For established patients, and/or under special circumstances, telehealth video visits are an option! See below for more information.
Please note, Telehealth is NOT a replacement for going to a physical urgent care location for conditions that require testing or diagnostics.

When is it best to visit a clinic in person?

- When testing/imaging is necessary

- Very young children

- Infants and children ages 3 and under should be taken to a pediatrician, family doctor, or urgent care clinic

- If your condition is not listed here, please visit an urgent care clinic near you.

- Flu and strep throat cases may also require an in-person visit.

- If you are concerned about a COVID infection, please call your PCP or visit a walk-in clinic for testing.

Always wear a mask in public and practice social distancing. For more information, contact the CDC.

Telehealth urgent care hours:

Monday through Saturday 9 AM to 5 PM

Insurances we accept:

Aetna

BCBS

Cigna

Excellus

Medicaid

Medicare

MVP Healthcare

United Healthcare

WellCare

Start your Telehealth visit:

Call 315-791-0050 to set up a Telehealth visit.

If you have symptoms of heart attack or stroke or feel that you are in danger, call 911 or go to the nearest emergency room (ER) immediately.

During your call, we will collect your information including insurance and any co-payment. You will then receive an email to confirm your appointment and provide the link to your virtual visit.

** For new patients, you will need to fill out the registration form that will be emailed to you and provide a copy of your ID and insurance card if applicable via our secure email or fax. **

Appointments will be made for same-day visits. You will need a camera and a microphone on your device.

Your Telehealth urgent care visit will include an online diagnosis and prescription, if necessary.

Billing note: Our Telehealth visits are through Rockland Urgent Care which you will see on your bill.

Potentially treatable illnesses or problems:

Respiratory infections and allergies:

• Cold or sinus infection
• Influenza
• Hay fever/allergies
• Possibly cough, though if associated with a fever patient should be seen

Common female infections:

• Vaginal yeast infections

Eye and mouth problems:

• Eye and mouth problems:
• Canker or cold sore
• Pink eye
• Stye
• True eye pain should be evaluated in person as should acute visual disturbances, headaches not associated with fever, acute trauma, localized tingling or numbness, or loss of function

Skin and nail problems:

• Acne
• Athlete’s foot
• Diaper rash
• Eczema
• Fungal skin infection (tinea), e.g. jock itch, ringworm, etc.
• Shingles
• Skin irritation (contact dermatitis) such as poison ivy
• Other unwanted skin conditions

Abdominal issues:

• Constipation and/or diarrhea
• Heartburn or acid reflux
• Mild abdominal pain not associated with a fever or vomiting

Bony, joint, and soft tissue problems

• Focal bony, joint, or soft tissue pains NOT associated with a fever, acute trauma or a sudden onset, e.g. ongoing elbow pain, ongoing pain in the bottom of the foot, etc.

Certain medicine refills:

• Refills for the short term if a patient is visiting the area or can’t get in to see their PCP – these type requests will be evaluated on a case-by-case basis.

Travel medication

• Malaria prevention
• Motion sickness prevention

Medication to prevent an illness or infection:

• Influenza prevention if acutely exposed

Other requests:

Other requests or consultations will be evaluated and addressed on a case-by-case basis. Not all issues can be effectively or safely evaluated and treated in a virtual setting.